We recommend that you save it to your desktop and initiate the free scan using the desktop icon.Should you choose not to save the application, you may simply initiate the free scan by clicking the "Run" button on the File Download Window.
Make sure you have the Windows CD inserted in your CDROM drive. Also, in the course of your troubleshooting, before proceeding to hardware replacement, consider reinstalling the entire computer system first.
Check your sound devices and see if they are properly selected.
Also check the volume and make sure that the controls are not muted. Make sure it receives power and that its volume is not set to minimum.
Updated Sound & Audio drivers can help resolve driver conflicts, improve your computer's sound, performance and stability.
We highly recommend the audio driver installer for all Windows XP, Windows Vista, and Windows 7 users.